Return Policy
Overview
This Return Policy outlines the terms and conditions for returns, refunds, and exchanges related to products and services offered by Vraxylonphonae. We are committed to ensuring customer satisfaction with our upcycled furniture ideas and related content.
Digital Content and Services
Since Vraxylonphonae primarily provides informational content, digital resources, and guidance related to upcycled furniture, the following applies:
- Digital content, guides, and downloadable materials are generally non-refundable once accessed or downloaded.
- If you experience technical issues accessing our content, please contact us for assistance.
- We may, at our discretion, provide refunds for digital products in cases of technical problems that cannot be resolved.
Physical Products
If we offer physical products in the future, the following return policy will apply:
Return Window
You have 30 days from the date of purchase to return eligible items. The item must be in its original condition, unused, and in the original packaging.
Return Process
- Contact us via email or phone to initiate a return request
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Ship the item back to us using the provided address
- Wait for processing and refund confirmation
Refund Processing
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made items
- Items damaged due to misuse or normal wear and tear
- Items returned after the return window has expired
- Digital products that have been accessed or downloaded
- Items without proof of purchase
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Shipping Costs
Shipping costs for returns are generally the responsibility of the customer unless the return is due to our error or a defective product. We may, at our discretion, provide a return shipping label for eligible returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Cancellation Policy
Orders can be cancelled within 24 hours of placement, provided the order has not been processed or shipped. Contact us immediately if you wish to cancel an order.
Contact for Returns
To initiate a return or if you have questions about our return policy, please contact us:
Email: contact@vraxylonphonae.world
Address: 1250 Newport St, Denver, CO 80220, United States
Phone: +1 (720) 241-5709
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.